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Topic

General

What is The Digital Garage Australia?

Brush up your digital skills to grow your business, your career, or just your confidence. The everyday experts at The Digital Garage Australia will help you succeed online. Anyone can benefit, regardless of their skill level, goals or background.

Why has Google launched The Digital Garage Australia?

When people learn to make the most of the web, it's amazing how much individuals, businesses, and whole economies can grow. We want everyone to have the digital skills they need to benefit from the technology revolution and share in that growth — including you.

What knowledge and skills will I gain upon completing my training?

There's no limit to how much you can grow! After watching video tutorials from everyday experts who've been in your shoes, you'll build the skills to promote yourself and your business online. You'll learn how to get noticed by the right people, and how to make the most of the web to achieve your goals.

Topic

Account Setup

How do I delete my account?

Sorry to see you go. Select 'My Profile' in the menu to delete your account. Please note that deleting your Google Account will not automatically delete your Digital Garage account or data associated with that account, and that deleting your Digital Garage account will not delete or otherwise affect your Google Account.

What is the Diagnostic?

There are hundreds of resources in The Digital Garage Australia covering lots of topics to help you succeed online. But you don't have to explore all of it — we'll set you up with a personal learning plan that covers only the topics you need. Hit 'Create my plan' anywhere on the site to tell us your goals, so we'll know exactly what to include in your personal plan. Of course, if you see something else you'd like to learn that's not included in your plan, go ahead and explore

Topic

Topics

How do I get started with a topic/topics?

Have you taken your Diagnostic yet? If not, that's your first step to receive your personal plan. Click 'Create my plan' anywhere on the site to get started — it will only take a minute or two. You can always skip the Diagnostic and explore topics on your own if you wish, by visiting the 'Library' section on this site

How long do I have to complete a tutorial or topic?

You can complete tutorials and topics at your own pace. Every step is a step in the right direction, so keep going!

Is there a limit to how many times I can take a tutorial?

There's no limit. You can complete tutorials and topics as many times as you'd like.

Can I create my own personal learning plan?

Yep! Click on 'Topic Library' to browse the topic library and create your own learning plan to boost your digital performance.

What is required in order to complete a topic?

At the end of each topic you will be asked to complete an assessment quiz. If you pass, you'll earn the badge for that topic. Hooray!

Can I download the course content?

No, not yet — but you can always return to The Digital Garage Australia to access the resources you need.

Topic

Events

Is The Digital Garage Australia a free space?

It's always free to come by and attend a seminar — all you have to do is register on our Events page.

What services does The Digital Garage Australia provide?

The Digital Garage Australia provides free training seminars, 1-on-1 mentoring sessions, and co-working spaces. Brush up your digital skills in person, to grow your business, your career, or just your confidence.

How can I cancel my booking ?

Cancel your registration for a training seminar or a mentoring session by following the link which says 'Cancel my attendance' in your confirmation email.

Who are the mentors?

The mentors are experts in digital subject areas and members of our top-notch staff. They'll guide you with their digital expertise in areas like SEO, online advertising, social media, and local listings. Book your session and we'll make a plan to match you with the right mentors.

How can I book a mentoring session?

Book your mentoring session on the Events page on this site. Choose a location and time that works for you.

Can I register for multiple mentoring sessions?

Most people find the mentorship session extremely useful and actionable. Should you need a folllow-on session - you're welcome to book another one

What topics are covered?

Choose one of our free training seminars: Tell your story online and Reach New Customers Online. Find out more on the Events page.

Who will conduct the training session?

One of our expert staff members will conduct the seminar and provide hands-on mentoring.

Can I receive a copy of the training seminar?

Yes. Once you attend a training seminar, you will be given a link to the slides.

Topic

Badges

What is a badge?

A badge is a digital recognition that you'll receive when you successfully complete a topic in The Digital Garage Australia. It's a prize that you can brag about to your family and friends (and boss!) Badges belong to openbadges.org.

How do I collect badges?

You collect badges by completing all of the lessons in a topic and passing the final assessment for that topic.

Topic

Certificates

Who provides the certificate?

We will send the certificate to you via email after you've completed the full Topic Library. A progress indicator in your dashboard will show you how far you've come, and what topics you need to complete to earn your certificate.

How can I be awarded a certificate?

You'll earn an authentic certification by completing all topics in The Digital Garage Australia.

How do I get the certificate?

A PDF copy of the certificate will be automatically emailed to you once you pass the final test. You can download and print the PDF as you wish.

I lost my certificate, where can I get it again?

Once you pass the final test, return to your Dashboard to download your certificate whenever you like.

Topic

Support

I am having issues with the site functioning properly. Who should I reach out to?

If you have any questions or issues regarding our site, please send us a note using the Contact Us form.

What browsers are supported for use?

All current browsers support our platform.

Can I do the topics from my tablet or smartphone?

Yep! The platform is optimized for all screens and sizes.

I am having trouble accessing the course.

Sorry for your troubles, please send us a note using the Contact Us form.